WordPress Care continuous optimization.

We take care of keeping your site always updated, secure and optimized under our WordPress Care service. We regularly update the WordPress core, themes and plugins to ensure compatibility and correct potential vulnerabilities. In addition, we implement advanced security measures to protect your site against malware attacks, viruses and threats such as DDOS attacks. We also optimize site speed with ongoing adjustments, such as image compression, improved load time, and the implementation of real-time CACHE.

We perform daily backups to ensure data integrity and monitor the overall performance of the site. We provide detailed monthly reports on site health, CRO optimization, and PageSpeed Insight performance analysis. All of this is accompanied by professional technical support, available to resolve any issue, all managed within the framework of WordPress Care.

In short, our WordPress Care service ensures that your website works efficiently, securely and quickly, improving both performance and security to generate better results for your business.

To address any problems that arise on your website, we follow a structured process within the framework of our WordPress Care service that guarantees a quick and effective resolution. First, we identify the problem thoroughly, gathering specific details of what is happening. Then, we perform a detailed analysis to find the root cause, reviewing logs and testing for possible errors.

Once identified, we develop an effective solution, making sure to mitigate any immediate effects while working on permanent correction. We implement the solutions carefully, thoroughly testing them to ensure that the problem is resolved without causing new complications. Throughout the process, we maintain open communication with you, providing updates and details of each step. After the resolution, we monitor the site to prevent the problem from reoccurring and take additional preventive measures.

This approach within WordPress Care allows us to ensure optimal operation and a trouble-free experience for your website, with the guarantee that any issues will be resolved in a timely and efficient manner.

Absolutely. We understand that needs and preferences change, and we're always open to making changes to your website design within our WordPress Care service. You can contact our customer support team or your assigned project manager to discuss the adjustments you want to make. We will schedule a meeting or call to understand your needs and ensure that the changes faithfully reflect the identity of your company.

Once the request is received, our design team will review your instructions and work on the modifications, ensuring that they remain consistent with the aesthetics and overall vision of your site. Depending on the complexity, some modifications may be implemented quickly, while others may require more time. Throughout the process, we ensure that the site continues to be optimized and efficient, following the best design and usability practices.

We are committed to making the modifications with the highest quality and within a reasonable time so that your website continues to be a faithful and effective representation of your brand, all while maintaining the security and performance offered by WordPress Care.

We understand that requests for changes or additional assistance require a well-structured process to ensure that each request is handled efficiently and professionally within our WordPress Care service. For this reason, we have established an official channel to meet these requirements. Through this process, we ensure that all requests are properly resolved and that a constant flow of communication is maintained between our team and the customer.

The main method is through our support ticket system, which you can access from your customer portal. This platform allows us to receive, review and manage each request in detail, ensuring that adequate follow-up is carried out and that no request is left unanswered. Opening a ticket allows us to thoroughly analyze each case, determine the time needed to solve the problem, and find the best solution for any problem, all while keeping the WordPress Care service active and secure.

We also offer the option of sending an email directly to soporte@bigbuda.com, where our technical team will receive your request and provide you with an estimated resolution time. While we try to provide quick solutions, it's important to note that some problems or requests may require a more thorough analysis before implementing changes. We ensure that all requests are treated seriously and that the high performance of your website is maintained under WordPress Care.

For urgent issues or quick inquiries, we offer assistance via WhatsApp, however, we recommend using the ticket system to ensure that your request is handled in a structured manner and with the necessary attention. This combination of channels ensures that we can meet your requirements in the most effective way and with the greatest possible transparency, maintaining the quality of service provided by WordPress Care throughout the process.